PROCESSING TIME

All orders are processed within 1 business day provided the purchase is completed by 3:00 pm Monday - Friday (excl. Statutory Holidays). If we are experiencing a high volume of orders, shipments may be delayed in which case we will contact you via email or telephone.


RATES & DELIVERY TIME

Shipping rates will be calculated and display at checkout. Delivery estimates are outlined below. 

DELIVERY AREA DELIVERY TIME*
ON & QC 2 to 5 days
Western Provinces 3 to 5 days
Eastern Provinces and Territories 4 to 7 days
United States 5 to 8 days
*Excl. Apply: Does not include non-major Urban Centers, Northern Regions and Remote Centers. 


ORDER TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).


CUSTOMS, DUTIES & TAXES

Parts Zone is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibilities of the customer (tariffs, taxes, etc.).


DAMAGES DURING SHIPPING

Parts Zone is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.


INTERNATIONAL SHIPPING POLICY

Currently , we ONLY ship within Canada & to the United States.